Support

Get help

Email support@girapphe.com with the platform you use, the approximate time of the problem, and a short description. Do not send passwords, verification codes, payment card numbers, or private note content.

Account and sync

• Confirm that web and mobile use the same email account.
• On mobile, sign out and sign back in if a session no longer syncs.
• Check that the device has a working network connection before retrying notes or practice updates.

Purchases

• Use Restore purchases from the mobile subscription screen after reinstalling or changing devices.
• Manage or cancel Apple subscriptions from your Apple account and Google Play subscriptions from your Play account.
• Use Refresh purchase status from Account if ad-free access is not reflected immediately.
• Include a store transaction reference in support email, but never send full payment credentials.

Delete your account

You can delete your account in the Girapphe app under Account → Delete account, or use the web account deletion page. The web path works without reinstalling the app. You will be asked to sign in so the request can be verified.

Account deletion removes private notes, drafts, graph data, learning progress, access tokens, and the Girapphe authentication record. Cancel App Store or Google Play renewal separately first. Limited financial or security records may be retained as described in the Privacy Policy.